Is auto24 Down? Live status & outage reports

Service info and troubleshooting

Auto24 Website Won't Load at All

Clear your browser cache and try a hard refresh. If the page still won't open, test it in a different browser or switch from Wi-Fi to mobile data. DNS issues can also block access — switching to 8.8.8.8 or 1.1.1.1 in your network settings often fixes it instantly.

Login Fails Despite Correct Credentials

This usually comes down to three things:

• Cookies are blocked or outdated — clear them and reload the page
• The account is temporarily locked after multiple failed attempts — wait 15–30 minutes before retrying
• Autofill is inserting an old password — type credentials manually instead

Search Returns No Results or Wrong Listings

If the search bar freezes or filters produce empty results, try reloading the page without cache (Ctrl+Shift+R on desktop). On mobile, force-close the app and reopen it. Filters sometimes get stuck in an invalid state — resetting them to default usually restores normal behavior.

Car Listing Photos Won't Display

Images failing to load are almost always a bandwidth or caching problem. Check your connection speed — slow mobile data struggles with high-resolution gallery images. Switching to a stronger network or enabling data saver mode in your browser can help. If thumbnails load but full images don't, the issue may be temporary on the server side; refreshing after a few minutes resolves it.

App Crashes on Opening

• Update the app to the latest version through the app store
• Free up storage space if your device has less than 1 GB available
• Reinstall the app if crashes persist after updating

Payment Doesn't Go Through

Double-check that your card supports online transactions and that 3D Secure is activated with your bank. Some banks block payments to automotive platforms by default — a quick call to your bank or approving the transaction through your banking app is usually enough. Also confirm the billing address matches exactly what your bank has on file.

Slow Interface and High Response Times

If the auto24 interface feels sluggish — buttons lag, pages take long to respond — the problem is often local rather than server-side. Disable browser extensions one by one to identify conflicts. On mobile, background apps consuming RAM can throttle performance; closing them before using the service makes a noticeable difference.

Notifications and Messages Not Arriving

Check that notification permissions are enabled in your device settings for the app. If you're using the web version, browser notification permissions may have been accidentally denied — look in the site settings section of your browser and re-enable them. Also verify your registered email isn't filtering service messages into spam.