Is Grok Down? Live status & outage reports

Service info and troubleshooting

Site Won't Load or Times Out

If grok.com just spins or returns a connection error, start with the basics: clear your browser cache, try a different browser, or switch from Wi-Fi to mobile data. Sometimes a stale DNS cache is the culprit — flush it with ipconfig /flushdns on Windows or sudo dscacheutil -flushcache on Mac.

Login Errors and Account Access Issues

Failed login attempts usually come down to a few things:

• Wrong credentials linked to X (Twitter) account — make sure you're signing in through the correct social auth
• Session token expired — log out completely, clear cookies, then log back in
• Two-factor authentication code not arriving — check your spam folder or resync your authenticator app's time settings
• Account temporarily locked after multiple failed attempts — wait 15–30 minutes before retrying

AI Responses Stop Mid-Generation

The interface freezes and the response just cuts off. This usually happens when the WebSocket connection drops. Reload the page — Grok often saves context, so you won't lose the whole conversation. If it keeps happening, disable browser extensions one by one; ad blockers sometimes interfere with streaming responses.

Messages Not Sending

If your prompt hangs on 'sending' indefinitely, check your network stability first. High packet loss wrecks the real-time connection the service relies on. Run a quick ping test — if you're seeing above 150ms or dropped packets, the issue is on your network side. Switching to a wired connection usually fixes it.

Images and Files Won't Upload

Supported formats are JPEG, PNG, and a few others — uploading a HEIC photo straight from an iPhone will fail silently. Convert the file first. Also check file size; anything over the limit just gets rejected without a clear error message in some browser versions.

Interface Freezes Mid-Session

Long conversations can cause the frontend to bog down, especially on older hardware. The fix is straightforward: start a new chat. If sluggishness persists across sessions, try the mobile app instead of the web version — it handles memory more efficiently.