Is Mega Down? Live status & outage reports

Service info and troubleshooting

Files Won't Upload or Get Stuck

Upload failures usually come down to two things: browser cache overflow or unstable connection. Clear your browser cache, reload the page, and try again. If you're using the desktop MEGAsync client, check that it's updated to the latest version — outdated builds tend to freeze mid-transfer without any useful error message. Also worth checking: available storage quota. Uploads silently fail when you're out of space.

Downloads Stop or Run Extremely Slow

Slow download speeds on Mega are often caused by hitting the transfer quota limit. Free accounts get a fixed bandwidth allowance per rolling period — once it's exhausted, downloads throttle to near zero. Check your account's transfer quota status in Settings. If the quota is fine but speed is still poor, switch from browser-based download to MEGAsync, which handles large files more reliably.

Login Errors and Two-Factor Auth Issues

• Make sure caps lock is off and there are no extra spaces in your email or password
• If 2FA is blocking access and you've lost your authenticator, use the backup recovery code saved during setup
• Clearing cookies and site data for mega.nz often resolves persistent login loops
• If the account shows as suspended, check the email associated with it for a notice from the support team

Shared Links Open to an Error Page

When someone sends you a Mega link and it loads with an error, the file was likely removed by the owner or the account was suspended. If it's your own shared link that stopped working, open the file manager and verify the item still exists and sharing is still enabled. Re-generating the link usually fixes it.

MEGAsync Not Syncing Folders

If the desktop client shows 'Syncing' but nothing actually updates, first pause and resume the sync from the tray icon. If that doesn't help, check whether the local folder path contains special characters or is located inside a cloud-synced folder like OneDrive — that causes conflicts. Removing and re-adding the sync pair resolves most stuck states.

Videos Won't Play in the Browser

Mega's built-in video player struggles with files over a certain size or encoded in less common formats. If playback freezes or never starts, download the file and play it locally. Alternatively, make sure hardware acceleration is enabled in your browser settings — disabling it sometimes breaks the streaming player entirely.