Is OneDrive Down? Live status & outage reports

Service info and troubleshooting

Files won't sync to the cloud

The most common culprit is a paused or stuck sync client. Open the OneDrive tray icon, check if sync is paused, and resume it manually. If the status shows 'Up to date' but files still aren't appearing on other devices, sign out and back into the desktop app — this forces a fresh connection to the server. Also check available cloud storage: if your 5 GB free tier is full, uploads silently stop.

App freezes or becomes unresponsive

This usually happens after a Windows update or when the local cache gets corrupted. Try restarting the sync client: right-click the tray icon, select 'Quit OneDrive', then relaunch it from the Start menu. If freezing continues, reset the app entirely by running '%​localappdata%\​Microsoft\​OneDrive\​onedrive.​exe /reset' in the Run dialog. Give it a minute — the icon will reappear once it's done rebuilding.

Login errors and account access issues

If you're hitting sign-in errors, first confirm you're using the correct Microsoft account email. Clear the browser cache or try a different browser when accessing the web version. On desktop, go to Windows Settings → Accounts → Email & accounts and remove the linked Microsoft account, then re-add it. Two-factor authentication prompts that never arrive are usually a phone number or authenticator app mismatch — verify your security info at account.microsoft.com.

Shared files and folders not loading

• Check that the sharing link hasn't expired — the owner may have set a time limit
• Make sure you're signed into the same account the file was shared with
• If a folder shows as empty, try accessing it through the web interface rather than the desktop app
• Large shared folders sometimes take several minutes to index before content becomes visible

Slow upload and download speeds

OneDrive throttles bandwidth by default to avoid hogging your connection. In the desktop app, go to Settings → Sync and backup → Advanced settings and either disable the upload/download rate limit or raise the cap. If speeds are still poor, check whether your network adapter driver needs updating — outdated drivers often cause inconsistent throughput regardless of your actual internet speed.