Is All-Inkl Down? Live status & outage reports

Service info and troubleshooting

Website displays 500 Internal Server Error

This typically points to misconfigured .htaccess files or PHP memory limits. Log into KAS (​Kunden-​Administrations-​System) and check your error logs under 'Logfiles'. Look for specific script names causing the crash. If you recently updated a CMS like WordPress, try renaming your .htaccess file temporarily to .htaccess_old via FTP. Check if your hosting package has sufficient PHP memory — upgrade if needed or optimize your database queries. Clear your site's cache if you're using plugins like WP Super Cache.

Email delivery fails or messages bounce

• Verify your MX records are correctly configured in the DNS settings within KAS
• Check if your mailbox quota hasn't reached 100% under 'E-Mail' section
• Ensure you're using the correct SMTP settings: smtp.all-inkl.com with port 587 and STARTTLS
• Look for your domain in spam blacklists — KAS shows warnings if detected
• Disable forwarding loops that might cause mail server rejections

FTP connection timeout or access denied

Double-check your FTP credentials in the KAS panel under 'FTP-Zugänge'. The hostname should be your domain or the server name provided during setup. If you're behind a restrictive firewall, switch from active to passive mode in FileZilla or your FTP client. Some users forget that FTP passwords are separate from KAS login credentials — reset them if unsure. Try using SFTP on port 22 instead, which works more reliably through corporate networks.

Database connection errors on website

Your MySQL credentials might have changed after a password reset. In KAS, navigate to 'MySQL-Datenbank' and verify the database name, username, and hostname. The hostname is usually localhost, but some configurations require the specific server address shown in your panel. Export a backup before running repairs. If your site shows 'Error establishing database connection', your config file likely contains outdated information — update wp-config.php or your CMS equivalent with current credentials from KAS.