Is BIGO LIVE Down? Live status & outage reports

Service info and troubleshooting

Stream won't start or keeps dropping

If your broadcast cuts out or refuses to launch, the culprit is almost always insufficient upload speed. BIGO LIVE needs at least 3–5 Mbps stable upload to run a clean stream. Test your connection, close background apps eating bandwidth, and switch from Wi-Fi to a wired connection if possible. If the issue persists on mobile, toggle airplane mode for 10 seconds to reset the network stack.

App crashes on launch or mid-session

Force-close the app, clear its cache (Settings → Apps → BIGO LIVE → Clear Cache), then relaunch. If that doesn't help, check whether a newer version is available — outdated builds are a common source of random crashes. On iOS, a full reinstall usually fixes persistent freezes that cache-clearing won't touch.

Login errors and account access issues

A failed login usually means a password mismatch, an expired session token, or a temporary server-side hiccup. Reset your password through the official recovery flow, make sure your system clock is synced correctly (wrong time breaks token validation), and try logging in via a different method — phone number instead of email, or vice versa.

Coins not credited after payment

• Wait 10–15 minutes: payment processors sometimes lag before confirming transactions.
• Check your bank or Google Play / App Store purchase history to confirm the charge went through.
• If money was deducted but coins never arrived, screenshot the transaction ID and contact support via the in-app help center — they'll reconcile it manually.
• Avoid tapping 'Buy' multiple times; duplicate requests often get flagged and held.

Video freezes or won't load

Buffering and frozen frames usually point to congestion on your local network or a mismatch between stream quality and your connection speed. Drop the playback quality to 480p in the stream settings, restart your router, and check whether other video services have the same issue — that tells you whether it's the platform or your ISP.

Messages not sending in live chat

If chat messages hang or silently fail, you're likely hitting a rate limit or a temporary glitch in the messaging layer. Refresh the stream page, sign out and back in, and check that you haven't been muted by the broadcaster. Persistent send failures across multiple streams usually resolve within 30–60 minutes as the platform clears the backlog.