Is Freepik Down? Live status & outage reports

Service info and troubleshooting

Site won't load or responds slowly

If the page hangs on loading or returns a 502/503 error, start with the basics: clear your browser cache and cookies, then try a different browser or an incognito window. If that doesn't help, check whether the issue is on your end — run a quick speed test and restart your router. Sometimes the problem is a specific DNS server; switching to 8.8.8.8 or 1.1.1.1 fixes it.

Images and assets won't download

This usually comes down to one of three things:

• Your subscription has run out or the daily download limit is reached — check your account dashboard
• The file format you selected isn't supported by your current plan
• A browser extension (ad blocker, script blocker) is intercepting the request — disable extensions and try again
• The file itself may be temporarily unavailable on the CDN side; wait a few minutes and retry

Login errors and account access issues

If you're getting an 'invalid credentials' error despite entering the correct password, use the password reset flow first. For users who sign in via Google or Facebook, make sure the third-party account is active and that you're not blocked by a corporate firewall. Session errors (being logged out repeatedly) are often fixed by clearing site data for freepik.com in your browser settings.

Payment won't go through

A failed charge at checkout is rarely a Freepik issue — most often the bank is blocking a foreign transaction. Call your bank or enable international online payments in your card settings. Also double-check that the billing address matches what your bank has on file. If the error persists after that, try a different card or use PayPal as an alternative payment method.

Search returns no results or wrong ones

If filters seem stuck or the search returns irrelevant content, reset all active filters and reload the page. Sometimes the search index lags after a platform update — logging out and back in usually forces a fresh session. If autocomplete stops working entirely, the issue is likely a JavaScript error; check the browser console and make sure JS is not blocked.