Is YouTube Music Down? Live status & outage reports

Service info and troubleshooting

Music won't play or keeps buffering

The most common culprit is a weak internet connection. Open any other video or webpage — if that loads slowly too, the problem is on your network side. Try switching from Wi-Fi to mobile data or vice versa. If the connection seems fine, clear the app cache: on Android go to Settings → Apps → YouTube Music → Storage → Clear Cache. On iOS, reinstall the app — there's no manual cache clear.

Audio cuts out mid-song

This usually happens when the app loses connection briefly. Go to Settings inside the app and enable offline mode for your favorite playlists — downloads prevent interruptions. Also check if battery saver or data-saving mode is active on your device; both can throttle background audio.

App freezes or crashes on launch

• Force-close the app and reopen it
• Check if there's a pending update in the App Store or Google Play
• Restart your device
• If nothing helps, uninstall and reinstall the app

Can't log into your account

First, confirm you're using the correct Google account — people often have several. Try signing out and back in. If you see an error like 'This account is not supported', it means your account type (for example, a Google Workspace account with restrictions) isn't eligible for the service in your region.

Subscription not recognized after payment

Give it up to 15 minutes — billing confirmation sometimes lags. If the premium badge still doesn't appear, sign out of the app, sign back in, and check your subscription status at music.​youtube.​com/​paid_memberships. If the charge went through but access didn't activate, contact Google Pay support with your transaction ID.

Search returns wrong or no results

This is often a temporary index glitch. Try a slightly different query — use the artist name alone instead of a full song title. If search is completely broken across multiple queries, the service itself may be having an outage; wait 10–15 minutes and try again.

Downloads disappear or won't start

• Make sure you have an active Premium subscription — offline downloads require it
• Check available storage on your device
• Go to Library → Downloads and remove stuck items, then re-add them
• Toggle airplane mode on and off to reset the download queue