Payment Doesn't Go Through at Checkout

- Check that your card allows international and online transactions — many banks block these by default. - Disable browser extensions, especially ad blockers and script managers, which can interfere with the payment iframe. - Try a different browser or switch to the mobile app. - If the page just spins without confirming or declining, wait two minutes before retrying — duplicate charges can occur if you refresh too quickly.

Mobile Check-In Not Working

- Ensure location permissions are enabled if the app requests them during check-in. - Log out and back in to refresh your boarding pass data. - If the QR code generates but won't scan at the gate, screenshot it and increase screen brightness — low brightness is the most common reason gate scanners fail.

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Service info and troubleshooting

Brussels Airlines App Won't Load at All: Clear the app cache first — on Android, go to Settings, find the app in the list, and tap Clear Cache. On iOS, the equivalent is deleting and reinstalling the app. If the app still hangs on a blank screen, check whether a newer version is available in your store. Outdated builds often break after server-side updates.
Login Fails Despite Correct Credentials: This usually comes down to a browser cookie conflict or a stale session token. Try logging in through an incognito window. If that works, clear cookies and site data for the Brussels Airlines domain in your main browser. Also confirm your password wasn't recently reset through a security prompt you might have dismissed.
Payment Doesn't Go Through at Checkout: Check that your card allows international and online transactions — many banks block these by default.

Disable browser extensions, especially ad blockers and script managers, which can interfere with the payment iframe.

Try a different browser or switch to the mobile app.

If the page just spins without confirming or declining, wait two minutes before retrying — duplicate charges can occur if you refresh too quickly.
Booking Confirmation Email Never Arrives: Check your spam folder first. If it's not there, the issue is often a mistyped email address at checkout — log into your account and verify the booking appears under your trips. If it does, use the resend confirmation option from the booking details page.
Search Results Freeze or Don't Update: This happens when the session expires mid-search. Reload the page fully rather than just adjusting filters, and make sure you aren't blocking JavaScript. The flight search relies heavily on dynamic content, so a partial script block causes the calendar and price display to stop responding entirely.
Seat Map Fails to Display: The interactive seat selector is one of the heavier components on the site. On slow connections it often times out silently. Switch to a stable Wi-Fi connection, zoom your browser to 100% (non-standard zoom levels sometimes clip the SVG layout), and disable any custom font or zoom extensions.
Mobile Check-In Not Working: Ensure location permissions are enabled if the app requests them during check-in.

Log out and back in to refresh your boarding pass data.

If the QR code generates but won't scan at the gate, screenshot it and increase screen brightness — low brightness is the most common reason gate scanners fail.