Is airBaltic Down? Live status & outage reports

Service info and troubleshooting

airBaltic Website Won't Load

Clear your browser cache and try a hard reload. If the site still doesn't respond, test it in a different browser or switch from Wi-Fi to mobile data. Sometimes a stale DNS cache is the culprit — flushing it with ipconfig /flushdns on Windows or equivalent on macOS usually helps. If the issue persists across multiple networks, the servers may be temporarily overloaded — wait a few minutes and retry.

Login Fails or Loop Redirects You Back

This usually comes down to corrupted cookies or an outdated session token. Log out completely, clear cookies for the airBaltic domain specifically, then log back in. If you use autofill, make sure the saved password matches the current one — a recent forced password reset might have left mismatched credentials. On mobile, try uninstalling and reinstalling the app rather than just clearing its cache.

Payment Doesn't Go Through at Checkout

• Check that your card supports 3D Secure authentication and that your bank hasn't blocked the transaction as suspicious
• Try a different card or switch to an alternative payment method if available
• Disable any browser extensions that interfere with scripts, especially ad blockers and privacy tools
• Make sure your billing address exactly matches what your bank has on file

Boarding Pass or PDF Won't Open

The document viewer built into some browsers fails silently on large PDFs. If clicking the link produces nothing, right-click and save the file directly, then open it with a dedicated PDF reader. On iOS, tap and hold the link and choose to download rather than preview inline.

App Freezes on Flight Search

• Force-close the app and relaunch it — don't just minimize
• If the freeze happens consistently on the same search, try adjusting the date range or destination and see if a different query loads
• Check that your OS and the app are both up to date, since older versions can conflict with updated backend APIs

Slow or Broken Seat Map Loading

A seat map is one of the heavier interactive elements on the booking flow. A weak or fluctuating connection causes it to stall halfway. Switch to a stable network, avoid loading it over congested public Wi-Fi, and if the graphic simply never renders, try zooming out in the browser — some viewport scaling issues prevent the component from drawing correctly.

Confirmation Email Never Arrives

Check spam and promotions folders first. If nothing appears after 15 minutes, log into your account and verify the booking shows there — if it does, the payment was processed and you can request the email to be resent through the manage booking section. If the booking isn't listed either, the transaction likely timed out and you'll need to rebook.