Is DNS:NET Down? Live status & outage reports

Service info and troubleshooting

Website or application won't load

First, check your router. Unplug it for 30 seconds, then plug it back in. Clear your browser cache and cookies — old data often causes loading failures. Try accessing the site from another device on the same network. If it works there, the problem is with your device settings. Disable browser extensions temporarily, especially ad blockers. They sometimes interfere with site functionality. Check if your DNS settings point to the correct servers provided by your ISP.

Login errors in personal accounts

• Make sure Caps Lock is off when entering your password
• Clear cookies for the specific website you're trying to access
• Try the password recovery option before contacting support
• Check if your browser is blocking third-party cookies — some login systems require them
• Update your browser to the latest version

High ping during gaming or video calls

Ping spikes usually mean network congestion. Connect your device directly to the router via Ethernet cable instead of using Wi-Fi. Close bandwidth-heavy applications running in the background — streaming services, torrent clients, system updates. Check which devices are connected to your network. Someone might be downloading large files. Restart your router during off-peak hours to get a fresh IP assignment. Contact your provider if ping remains high consistently — there might be routing issues on their end.

Messages not sending or receiving

Restart the messaging app completely. Check your internet connection by opening a website. If other apps work fine, the problem is application-specific. Clear the app cache in your device settings. Make sure you have enough storage space — full memory prevents apps from functioning properly. Check if the app needs an update. Reinstall the app as a last resort, but back up your chat history first.

Video content not displaying

Slow connection speeds cause video playback failures. Lower the video quality settings manually. Disable hardware acceleration in your browser settings — it sometimes conflicts with video players. Update your graphics drivers if watching on a computer. Try a different browser to rule out compatibility issues.