Is FaceTime Down? Live status & outage reports

Service info and troubleshooting

Call Won't Connect or Drops

If the call fails immediately or cuts out mid-conversation, the first thing to check is your internet connection. FaceTime requires a stable Wi-Fi or cellular signal — at least 1 Mbps for video. Switch between Wi-Fi and mobile data to see which holds better. If you're on Wi-Fi, move closer to the router or restart it. Also check that the person you're calling has an active Apple ID and an internet connection on their end.

Microphone or Camera Not Working

Sometimes the mic or camera stops responding during a call. Go to Settings — Privacy — Camera/Microphone and make sure FaceTime has access. If permissions are on but the issue persists, close the app completely and reopen it. A device restart usually fixes hardware-level glitches that software alone won't shake.

FaceTime Shows 'Unavailable' for Contact

• Confirm the recipient has FaceTime enabled on their device (Settings — FaceTime)
• Make sure you're using the correct phone number or Apple ID email
• Check that your own Apple ID is signed in and FaceTime is toggled on
• Try calling from a different network to rule out a local connectivity issue

Poor Video Quality or Freezing

Pixelated video or a frozen screen almost always points to a weak connection. Run a speed test — if you're getting under 3 Mbps, the quality will suffer. On cellular, congested networks during peak hours cause the same symptoms. Closing background apps that consume bandwidth (streaming, downloads) can noticeably stabilize the picture.

Notifications Not Arriving for Incoming Calls

• Go to Settings — Notifications — FaceTime and enable Allow Notifications
• Check that Do Not Disturb or Focus mode isn't blocking incoming calls
• Make sure the app is allowed to run in the background
• Sign out of your Apple ID in FaceTime settings, then sign back in

Activation Error on Setup

If the app gets stuck on 'Waiting for Activation,' the issue is usually tied to Apple's servers or your Apple ID state. Sign out, wait a few minutes, and sign back in. Check that your device date and time are set automatically — a wrong timezone can break authentication handshakes entirely.