Is Whatsapp Down? Live status & outage reports

Service info and troubleshooting

Messages don't send or stay on clock icon

This happens when your phone has weak internet connection or the app can't reach servers. Check if mobile data or Wi-Fi works by opening a browser. Toggle airplane mode on and off to reset connection. If you see one gray checkmark, the message left your device but hasn't reached servers yet. Two gray checkmarks mean it's delivered but not read.

Can't hear voice messages or calls

• Check if your phone volume is turned up and not on silent mode
• Test your speaker with music or videos from other apps
• Go to Settings → Storage and clear cache for the messaging app
• Restart your phone to fix temporary audio glitches
• Make sure the app has microphone and speaker permissions in phone settings

Photos and videos won't download

When media files don't load, it's usually about storage space or connection quality. Check if your phone has at least 500MB free space. Go to app settings and switch from 'Wi-Fi only' to 'Wi-Fi and mobile data' for automatic downloads. Sometimes files expire on servers after 30 days, so older media becomes unavailable.

App crashes or freezes during use

Outdated app versions cause most crashes. Open your app store and install the latest update. If that doesn't help, clear the app cache through your phone settings without deleting chats. As last resort, uninstall and reinstall the app, your messages stay backed up in cloud storage.

Can't log in or verify phone number

Verification codes might arrive late due to carrier delays. Wait up to 10 minutes before requesting a new code. Check if you entered the correct country code and phone number. If SMS doesn't come, try the call option for voice verification. Make sure you're not blocking unknown numbers in your phone settings.

Group calls drop or have poor quality

Video calls need stable connection with at least 1 Mbps upload speed. Close background apps that use internet bandwidth. Switch from mobile data to Wi-Fi or vice versa to find better connection. Reduce number of participants, as calls with 5+ people require more resources from your device and network.