Login Errors in Personal Account

- Make sure you're entering the correct email address — typos in the domain part are easy to miss - If your password is rejected, use the password reset option rather than retrying multiple times, since repeated failed attempts can temporarily lock the account - Browser autofill sometimes inserts outdated credentials; try typing them manually - Disable browser extensions that interfere with form fields, especially password managers that override input

Payments Failing at Checkout

- Confirm your payment method is still active and hasn't expired - Check that your bank hasn't flagged the transaction as suspicious and blocked it on their side - Try a different browser or switch from desktop to the mobile app

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Service info and troubleshooting

Hollandsnieuwe App Won't Open or Crashes: If the Hollandsnieuwe app freezes on launch or crashes immediately, the most common cause is an outdated version. Check the App Store or Google Play for pending updates and install them. If the app still won't open, clear the cache through your phone's app settings, then restart the device. A full reinstall often solves persistent crash loops.
Login Errors in Personal Account: Make sure you're entering the correct email address — typos in the domain part are easy to miss

If your password is rejected, use the password reset option rather than retrying multiple times, since repeated failed attempts can temporarily lock the account

Browser autofill sometimes inserts outdated credentials; try typing them manually

Disable browser extensions that interfere with form fields, especially password managers that override input
Mobile Internet Suddenly Stops Working: When your data connection drops without warning, start by toggling airplane mode on and off. This forces the device to re-register on the network. If that doesn't help, go into your mobile network settings and confirm the APN configuration matches the values listed on the Hollandsnieuwe support page. Incorrect APN settings are a frequent cause of data outages after a SIM swap or phone reset.
No Signal in a Specific Location: Weak or absent signal is often tied to your physical surroundings. Thick concrete walls, underground spaces, and rural areas with limited tower coverage all reduce reception. Moving closer to a window or stepping outside usually helps. If the issue repeats in the same spot regularly, it's worth checking the official coverage map to confirm whether that area has reliable network support.
Payments Failing at Checkout: Confirm your payment method is still active and hasn't expired

Check that your bank hasn't flagged the transaction as suspicious and blocked it on their side

Try a different browser or switch from desktop to the mobile app
SMS Messages Not Delivered: If outgoing texts aren't reaching recipients, check whether your remaining SMS balance or bundle is active. Sending to foreign numbers sometimes requires international messaging to be enabled on your plan. If messages show as sent on your end but never arrive, the issue may be temporary routing congestion — waiting a few minutes and resending usually resolves it.
Website Loads Slowly or Times Out: Slow page loads on the Hollandsnieuwe site are often a local network issue rather than a server problem. Run a speed test to rule out congestion on your own connection. Switching from Wi-Fi to mobile data, or vice versa, quickly reveals whether the bottleneck is on your end. Clearing browser cookies and cached files also helps when the site behaves inconsistently across sessions.