Is Microsoft Down? Live status & outage reports

Service info and troubleshooting

Can't Sign Into Microsoft Account

If the login page loads but credentials aren't accepted, start with the basics: clear browser cache and cookies, then try again. If you use autofill, the saved password might be outdated — type it manually. Edge and Chrome tend to behave more predictably with Microsoft sign-in than Firefox. Two-factor authentication issues are common too: if the code from the Authenticator app doesn't go through, check that your phone's time is synced automatically — a clock mismatch of even a minute breaks the verification.

Microsoft 365 Apps Freezing or Crashing

Word, Excel, and Outlook sometimes freeze mid-session, especially when working with large files or multiple add-ins running at once. Disable add-ins first: go to File → Options → Add-ins → Manage COM Add-ins and uncheck everything non-essential. If the app crashes on launch, try repairing the installation via Control Panel → Programs → Microsoft 365 → Change → Quick Repair. Online Repair is slower but more thorough — use it if Quick Repair doesn't help.

Outlook Not Sending or Receiving Emails

• Check your outbox for stuck messages — sometimes a large attachment blocks the entire send queue
• Verify that the account is still connected: File → Account Settings → Test Account Settings
• If Outlook is stuck in offline mode, toggle it off via the Send/Receive tab
• Antivirus software occasionally intercepts SMTP traffic — temporarily disable email scanning and retest

OneDrive Files Not Syncing

The sync icon sitting still without progress usually means the client lost its connection to the server. Right-click the OneDrive tray icon and select Pause syncing, then resume — this often kicks it back to life. If specific files refuse to sync, the issue is usually the filename: OneDrive doesn't accept certain special characters or file names longer than 400 characters. Rename the file and sync will resume automatically.

Activation Errors in Windows or Office

Error codes like 0x803F7001 or 0xC004F034 typically mean the license can't be verified. Run the activation troubleshooter from Settings → Update & Security → Activation. If you recently changed hardware — especially the motherboard — Windows may have deactivated itself. In that case, link your license to a Microsoft account beforehand, which makes re-activation after hardware changes straightforward.