Is Mittwald Down? Live status & outage reports

Service info and troubleshooting

Server returns 500 or 503 errors

Your website suddenly throws internal server errors. First, check PHP memory limits in your hosting panel - many CMS platforms exhaust default allocations quickly. Navigate to the domain settings, locate PHP configuration, and bump memory_limit to at least 256M. If errors persist, review error logs accessible through the control panel. Look for crashed processes or database connection failures. Restart PHP-FPM from the service management section - this clears hung processes without full server reboot.

Cannot access hosting control panel

Login credentials work fine, but the dashboard won't load or times out. Clear your browser cache completely - cached JavaScript files often conflict after platform updates. Try incognito mode to rule out extension interference. Check if your IP wasn't flagged by automatic security systems after multiple failed login attempts. Wait 30 minutes or contact support to whitelist your address. Firewall rules sometimes block access from certain networks, especially corporate VPNs or mobile carriers.

FTP connection keeps dropping

• Verify you're using the correct protocol - SFTP on port 22, not legacy FTP
• Check passive mode settings in FileZilla or your client - active mode fails behind most routers
• Increase timeout values to 300 seconds for large file transfers
• Confirm firewall rules allow outbound connections on required ports
• Switch to web-based file manager in control panel as temporary solution

Database queries running extremely slow

Your application crawls to a halt during peak hours. Log into phpMyAdmin through the control panel and check table sizes - bloated logs or cache tables kill performance. Run OPTIMIZE TABLE command on largest tables. Review active processes for long-running queries that lock tables. Increase max_connections if you see too many connections errors. Consider enabling query caching in MySQL settings or add indexes to frequently searched columns.

Email delivery fails silently

Messages sent from your domain never arrive. Check SPF and DKIM records in DNS settings - misconfigured authentication causes silent drops. Verify SMTP credentials in your application match current hosting settings. Review daily sending limits - exceeding quotas triggers automatic blocks. Check mail queue in control panel for stuck messages with bounce reasons. Ensure sender domain matches hosting domain to avoid spam filters.