Is My Ebox Down? Live status & outage reports

Service info and troubleshooting

My Ebox Website Won't Load

If the site refuses to open, start with the basics: clear your browser cache and cookies, then try a hard reload. If that doesn't help, switch to a different browser entirely. Chrome and Firefox tend to behave differently with session handling, so a quick swap often reveals whether the issue is browser-specific. Also check that your system clock is set correctly — an incorrect date can break SSL handshakes and prevent secure pages from loading at all.

Login Fails Despite Correct Credentials

Double-check that Caps Lock is off and that you're not pasting in a password with a trailing space. If the account still rejects your credentials, use the password reset flow and set a new one. Occasionally the session token gets stale — logging out completely, clearing cookies, and logging back in resolves it without needing a full reset.

Payments Not Going Through

This is usually one of several things:

• Your card issuer is blocking the transaction — call the bank and confirm online payments are enabled
• The billing address entered doesn't match what your bank has on file
• Your browser is blocking third-party scripts needed for the payment widget — disable extensions temporarily
• The session timed out mid-checkout — refresh and start the payment again from scratch

Files and Media Not Loading

Attachments, images, or documents that spin forever are almost always a bandwidth or cache problem. Run a quick speed test to confirm your connection isn't the bottleneck. If speeds look fine, the locally cached version of the page may be serving stale asset URLs — a full cache clear fixes this in most cases. On mobile, switching from Wi-Fi to cellular data (or vice versa) can also unstick a stubborn load.

Interface Freezes Mid-Session

A frozen or unresponsive interface usually points to a memory issue in the browser tab. Close other tabs, especially any running video or heavy scripts. If the freeze happens repeatedly at the same point — like opening a specific section — try a different device to confirm whether it's local hardware struggling or something in the service itself.

Emails or Notifications Not Arriving

Check your spam folder first. If My Ebox messages are landing there, mark them as not spam to train the filter. Make sure the email address in your account settings is entered correctly. Some mail providers also enforce strict DMARC policies that can silently drop messages — if you suspect this, try adding the sender domain to your trusted senders list.