Is UPS Down? Live status & outage reports

Service info and troubleshooting

UPS website won't load

If ups.com isn't opening, start with the basics: clear your browser cache and cookies, then try a different browser or device. Sometimes the issue is a stale DNS record — flush it with ipconfig /flushdns on Windows or sudo dscacheutil -flushcache on Mac. If the site loads on mobile data but not on Wi-Fi, the problem is likely on your router side.

Tracking number shows no results

This usually means the shipment data hasn't synced yet. After a label is created, it can take 12–24 hours before tracking becomes active. If it's been longer, double-check that you're entering the number without extra spaces. The UPS Mobile app sometimes refreshes tracking data faster than the website.

Can't log into your account

• Password reset email not arriving — check your spam folder and make sure the address matches the one registered
• Account locked after multiple failed attempts — wait 30 minutes before trying again
• Two-factor authentication code not coming through — verify your phone number is current in account settings
• Browser autofill inserting wrong credentials — try typing manually in an incognito window

Scheduled pickup not going through

If the pickup request form freezes or throws an error on submission, disable any browser extensions, especially ad blockers — they sometimes interfere with form scripts. Also check that your address is fully validated in the system; an incomplete address field often causes silent submission failures.

Payment not processing at checkout

First, confirm your billing address matches exactly what your bank has on file — even a small mismatch triggers a decline. If you're using a virtual card, some are blocked for shipping services by default. Try a different payment method or contact your bank to authorize the transaction. Clearing browser cookies before retrying also helps, since expired session tokens can cause checkout loops.

Notifications and emails not arriving

Check your spam and promotions folders. If UPS emails consistently land there, add the sender domain to your trusted list. For push notifications in the mobile app, go to your phone's system settings and make sure notifications are enabled for the app — iOS sometimes resets these after an update.