Is FedEx Down? Live status & outage reports

Service info and troubleshooting

FedEx website won't load or freezes

If the site hangs on a blank screen or the interface stops responding, start with the basics: clear your browser cache and cookies, then reload the page. Try a different browser — Chrome, Firefox, or Edge. If the problem persists across all browsers, check whether JavaScript is enabled and whether any extensions (ad blockers, script blockers) are interfering with page rendering.

Tracking number not updating

The tracking status sometimes gets stuck or shows outdated information. This doesn't always mean a system failure — data syncs with a delay, especially for international shipments. Wait 2–4 hours and try again. If the status hasn't changed in over 24 hours, use the mobile app instead of the website: it often pulls fresher data from a separate endpoint.

Login errors and account access issues

Common causes:

• Incorrect email or password — use 'Forgot Password' to reset
• Account temporarily locked after multiple failed login attempts — wait 15–30 minutes
• Browser autofill inserting outdated credentials — clear the saved data and type manually
• Two-factor authentication code not arriving — check spam, or request the code again after 60 seconds

Payment not going through at checkout

If the payment page throws an error or the transaction just doesn't complete, first verify that your card supports international purchases — some banks block cross-border transactions by default. Try a different payment method or card. Also make sure your billing address in the FedEx account exactly matches what your bank has on file: even a small mismatch can cause a decline.

FedEx app crashes or won't open

Delete the app, restart your phone, then reinstall the latest version from the App Store or Google Play. If the app opens but freezes on the shipment screen, check your internet connection — the app requires a stable connection to fetch live data. Switching from Wi-Fi to mobile data (or vice versa) often resolves this instantly.

Shipment label won't generate or download

This usually comes down to a PDF rendering issue in the browser. Disable any PDF viewer extensions and let the browser handle the file natively. If the download starts but the file is corrupted, try a different browser or use the app to generate the label instead.