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Service info and troubleshooting

Game Won't Launch at All

If the client just doesn't open, start with the basics: check that your system meets the minimum requirements, then run the Riot Client as administrator. If that doesn't help, go to Task Manager and kill all Riot and Vanguard processes, then relaunch. Corrupted installation files are another common culprit — use the built-in repair tool in the client settings.

High Ping and Match Lag

A spiking connection mid-match usually isn't the server's fault. First, switch to a wired connection if you're on Wi-Fi. Then check whether other apps are hogging bandwidth in the background — Windows Update loves to kick in at the worst times. In the game settings, manually set the server region closest to your physical location. If ping stays high, run a traceroute to the game's servers to find where packets are getting dropped.

Vanguard Anti-Cheat Errors
  • Error code VAN 9001 means Vanguard requires TPM 2.0 and Secure Boot enabled in BIOS — check both settings
  • VAN 1067 usually points to a driver conflict; update or reinstall your network and graphics drivers
  • If Vanguard refuses to start, make sure it's set to launch at system startup in Windows Services
  • A full reinstall of Vanguard separately from the main client often fixes persistent errors
Login Fails or Account Locked

If you can't get past the login screen, first verify your credentials at account.riotgames.com directly. A failed login loop sometimes clears itself after deleting the cache folder located at %localappdata%\Riot Games. Two-factor authentication issues are common after a device change — check your email for a verification prompt that might have gone to spam.

Match Not Found or Queue Stuck

When the queue just spins forever, the issue is almost always a region mismatch or a corrupted session. Sign out completely, close the client, delete the lockfile in the game directory, and relaunch. If the problem persists across multiple restarts, the matchmaking service itself may be under maintenance — check the official status page at status.riotgames.com.

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