Is Epic Games Down? Live status & outage reports

Service info and troubleshooting

Launcher won't start or crashes immediately

This happens when corrupted cache files pile up or your graphics drivers are outdated. Open Task Manager and end all EpicGamesLauncher processes. Navigate to C:\​Users\​YourName\​AppData\​Local\​EpicGamesLauncher\​Saved and delete the webcache folder. Restart the launcher. If it still crashes, update your GPU drivers directly from NVIDIA or AMD websites.

Game downloads stop or reset progress

• Disable antivirus temporarily while downloading
• Switch your download region in launcher settings
• Clear download cache: Settings > scroll down > Clear Cache button
• Check if your drive has enough free space (games need 1.5x their size)
• Pause other downloads and close bandwidth-heavy apps

Can't log into account

Check if Caps Lock is on, sounds obvious but happens constantly. Clear your browser cookies if using the web version. The launcher stores credentials locally, so delete the savedCredentials file from C:\​Users\​YourName\​AppData\​Local\​EpicGamesLauncher\​Saved\​Config\​Windows. Two-factor authentication codes expire quickly, request a new one if yours doesn't work.

High ping or connection timeouts in games

Your ISP routing might be inefficient. Run Command Prompt as administrator and type: ipconfig /flushdns, then netsh winsock reset. Restart your PC. Connect via Ethernet cable instead of WiFi when possible. Close Discord, streaming apps, and browser tabs while playing. Check if background Windows updates are running.

Purchase fails at checkout

Payment processors sometimes flag gaming transactions as suspicious. Verify your card has international payments enabled. Try PayPal instead of direct card payment. Remove saved payment methods and re-enter details fresh. Contact your bank, they might be blocking the transaction without notifying you.

Games won't launch after clicking Play

Verify game files: Library > click three dots next to game > Verify. Run the launcher as administrator. Add the game executable to your antivirus exclusions list. Some games need specific Visual C++ redistributables, install all versions from Microsoft's website.