Is Mobile Legends Down? Live status & outage reports

Service info and troubleshooting

Game Won't Launch or Crashes on Startup

If the app freezes on the loading screen or shuts down immediately, start with clearing the cache: go to your phone settings, find the app in the list, and tap 'Clear Cache'. If that doesn't help, try reinstalling — but back up your account link first so you don't lose progress.

High Ping and Lag During Matches

Spiking ping is usually a local network issue, not a server problem. Switch from Wi-Fi to mobile data or vice versa and see if it changes. Also check if something else is eating your bandwidth — streaming, downloads, or background app updates. In the game settings, pick the server closest to your region; connecting to a distant one adds latency regardless of your connection quality.

Login Errors and Account Access Issues

If you can't log in through Facebook or Google, the problem is often on the auth provider's side. Try logging in with your Moonton ID directly. Reset the password if you haven't done it in a while — sometimes sessions just expire. Double-check that your phone's date and time are set to automatic, since a wrong timezone can break token validation.

Payment Not Going Through

• Make sure your card or e-wallet is linked correctly and has sufficient funds
• Some banks block in-app purchases by default — check your banking app for any blocked transactions
• Try a different payment method: Google Pay, Apple Pay, or a prepaid card
• If the diamonds didn't arrive after a successful charge, wait 15 minutes and restart the app before contacting support

Slow or Stuck Download of Game Updates

Large patches often stall on weak connections. Pause the download, switch networks, and resume. If the update keeps failing at the same percentage, delete the downloaded part from the app storage settings and start fresh. Make sure you have at least 3–4 GB of free space — the installer needs room to unpack files.

In-Game Chat Messages Not Sending

This usually happens when the game loses its connection to the chat server mid-session. A quick fix is to exit to the lobby and return to the match. If messages are consistently not going through, check whether your ISP is experiencing any packet loss — run a basic ping test to spot the issue.