Is WindTre Down? Live status & outage reports

Service info and troubleshooting

WindTre App Won't Open or Crashes

The MyWindTre app sometimes fails to launch after an OS update or when the cache gets bloated. Clear the app cache through your phone's storage settings, then force-close and reopen it. If the crash persists, uninstall the app completely and download the latest version from the store. On iOS, a full device restart before reinstalling usually resolves lingering issues.

Can't Log In to Personal Account

Login failures often come down to expired sessions or a mismatch between credentials stored in autofill and the current password. Try typing your credentials manually rather than using saved ones. If the system says your password is incorrect, use the password reset option via SMS code. Make sure your registered number is active and receiving messages before attempting the reset.

Mobile Internet Stops Working

• Check that mobile data is enabled and that the APN settings match the values published on the WindTre support page.
• Restart the device to force a fresh connection to the network.
• If you're roaming, verify that data roaming is switched on in your phone settings.
• Remove and reinsert the SIM card to reset the hardware connection.
• If the issue started after a plan change, the new settings sometimes need up to an hour to propagate.

No Signal or Calls Keep Dropping

Poor signal indoors is common when you're far from a window or in a basement. Switching the network mode manually from automatic to 4G-only, or vice versa, can force the phone to pick a stronger band. If a specific location consistently has no signal, the coverage map on the official site lets you verify whether that area is actually served.

SMS Messages Not Sending or Arriving

Delivery failures usually point to a full message center or an incorrect SMSC number. Go into your messaging app settings and confirm the service center number is set to the standard WindTre value. If messages pile up in a pending state, delete the stuck ones and retry. Receiving failures are sometimes caused by call forwarding rules that redirect traffic unexpectedly — worth checking in your account settings.

Payment Fails in the App

• Confirm your card details are up to date and that the billing address matches what your bank has on file.
• Some banks block telecom payments by default; a quick call to your bank to whitelist the transaction usually solves it.
• Try completing the top-up through the website instead of the app as a fallback.
• If the error message mentions a timeout, wait a few minutes before retrying — double submissions can cause temporary locks on the account.

Website Loads Slowly or Freezes

Heavy traffic on the WindTre portal during peak hours can make pages unresponsive. A hard refresh clears the locally cached version and often restores normal behavior. Switching to a different browser or disabling extensions that inject scripts into pages is the next step. If the account dashboard specifically freezes after login, logging out, clearing cookies, and signing back in typically fixes the frozen state.