Is Starlink Down? Live status & outage reports

Service info and troubleshooting

No internet after dish setup

If the dish shows 'Connected' in the Starlink app but pages don't load, the issue is usually a routing conflict. Reboot the router by unplugging it for 30 seconds, then check that your device isn't still connected to an old Wi-Fi network. Also confirm the dish has a clear view of the sky — even partial obstruction from trees or a roof edge cuts the link.

High ping and unstable connection

Latency spikes above 100ms usually come from physical obstruction or a suboptimal dish angle. Open the Starlink app, go to 'Obstruction' view, and check for blocked zones. Reposition the dish if more than 5% of the sky view is blocked. Interference from nearby routers on the same 5GHz channel can also add latency — switch your router channel manually.

App not loading or freezing

If the mobile app hangs on the loading screen or doesn't reflect actual dish status, clear the app cache or reinstall it. On iOS, offload the app first rather than deleting — this preserves your login. Make sure the phone is on the same local network as the dish for local diagnostics to work.

Login errors in personal account

Forgotten passwords are the most common cause. Use 'Forgot password' on account.starlink.com — the reset email sometimes lands in spam. If two-factor authentication is blocking access and you've lost your authenticator, contact support directly with your order number and registered email.

Payment not going through

• Check that the billing address in your account matches your card's registered address exactly.
• Some banks flag satellite service subscriptions as unusual — call your bank to authorize the charge.
• Try a different browser or incognito mode if the checkout page freezes.
• Prepaid cards are often rejected; use a standard debit or credit card.

Dish not connecting after power outage

After a power cut, the dish needs up to 20 minutes to reacquire satellites. Don't reboot it repeatedly — that resets the acquisition process each time. If it's still offline after 30 minutes, check the cable connection at both ends: the connector at the dish base is the most common point of failure after physical disturbance.