Is 2dehands Down? Live status & outage reports

Service info and troubleshooting

Photos Not Uploading to Listings

When you try to add images to an ad and nothing happens or the page just spins, the issue is almost always one of three things: the file size is too large (2dehands recommends staying under 10 MB per image), the format isn't supported, or the browser cache is full. Try converting the image to JPEG, clearing your browser cache, and reloading the page. On mobile, force-close the app and try again over Wi-Fi instead of mobile data.

Login Fails or Account Is Inaccessible

If your credentials are correct but you still can't get in, start by resetting your password through the email link. Check that cookies are enabled in your browser — the site relies on them for session handling. If you're logging in through a social account like Facebook or Google, a temporary issue on their end can block access entirely. In that case, try the email-and-password login method instead.

Messages Not Sending or Received

• Check your internet connection first — the chat feature requires a stable connection to sync
• If messages appear sent on your end but the other person doesn't receive them, try refreshing the conversation thread
• On the app, go to settings and clear the app cache
• Notifications may be blocked at the system level — check app permissions in your phone settings

Payment Not Going Through

Card payments on 2dehands can fail for several reasons unrelated to the platform itself. Your bank may be blocking the transaction due to a spending limit, an expired card, or a fraud flag. Try a different payment method if one is available. Also make sure your billing address matches what your bank has on file — a mismatch often causes silent declines.

Search Returning No Results

This happens when filters get stuck in a misconfigured state. Clear all active filters manually and retype your search term. If results still don't load, the issue may be on the server side — wait a few minutes and try again. Using a different browser sometimes resolves persistent search glitches caused by cached JavaScript.

App Freezes or Crashes on Launch

• Update the app to the latest version available in your store
• If it still crashes, uninstall and reinstall completely
• On Android, check if the app has permission to access storage and network
• Older devices with limited RAM may struggle with recent app versions — try using the mobile website instead

Slow Loading and High Latency

If pages take a long time to load, run a quick speed test to check your connection. On a slow mobile network, switching from 4G to a Wi-Fi connection usually fixes it. Disabling browser extensions, especially ad blockers, can also help since some interfere with how the site loads its content dynamically.