Is DHL Down? Live status & outage reports

Service info and troubleshooting

DHL website won't load at all

If the DHL website fails to open, start with the basics: clear your browser cache and cookies, then try a different browser or device. Sometimes the issue is a corrupted DNS cache — run 'ipconfig /flushdns' on Windows or 'sudo dscacheutil -flushcache' on Mac. If the site still doesn't respond, check whether your ISP is blocking the domain, and try switching to mobile data to isolate the problem.

Tracking number not updating

This one is frustrating but usually not a technical fault on your end. The tracking system syncs with depot scans, so there can be a 12–24 hour gap with no new data. That said, if the tracking page throws an error or spins indefinitely, try opening it in incognito mode — browser extensions like ad blockers sometimes interfere with the tracking scripts.

Login errors and account lockouts

Common causes:

• Cached credentials conflict — clear saved passwords in your browser and retype manually
• Account temporarily locked after multiple failed attempts — wait 15–30 minutes before retrying
• Session cookie stuck in a bad state — log out completely, clear cookies, then log back in
• Two-factor authentication code not arriving — check spam, and make sure your phone number or email in the profile is current

Payment not going through at checkout

If your card gets declined on the DHL portal, first confirm the billing address matches exactly what your bank has on file. Some banks flag international logistics platforms as suspicious and block the transaction automatically. Try a different card or use PayPal if it's available as an option. Also double-check that your card supports online international payments — some debit cards have this disabled by default.

MyDHL+ app freezing or crashing

The MyDHL+ app occasionally hangs on the shipment creation screen after an update. Force-close the app, clear its cache in your device settings, and relaunch. If it keeps crashing, uninstall and reinstall — this fixes corrupted local data in most cases. On Android, also check that the app has permission to access the network in your battery optimization settings, as aggressive power-saving modes can cut its connection mid-session.