Is BILD Down? Live status & outage reports

Service info and troubleshooting

Website won't load or shows error

Clear your browser cache and cookies first. Press Ctrl+Shift+Delete in Chrome or Firefox, select the time range, and delete cached images and cookies. If that doesn't help, try another browser or switch from the app to the mobile site. Sometimes the problem is a temporary server overload — wait 10-15 minutes and reload the page.

Can't log into subscriber account

Double-check your email and password. If you've forgotten your credentials, use the password recovery option on the login page. Make sure caps lock is off and you're not copying extra spaces. After multiple failed attempts, your account might be temporarily locked — wait 30 minutes before trying again.

Payment fails during subscription purchase

• Check if your card has sufficient funds and hasn't expired
• Disable browser extensions that block ads or trackers — they can interfere with payment processing
• Try a different payment method if available
• Contact your bank to confirm they didn't flag the transaction as suspicious

Articles and images won't load

This usually points to a slow internet connection. Run a speed test — you need at least 3 Mbps for comfortable browsing. If your connection is fine, disable any content blockers temporarily. They sometimes prevent scripts from loading properly. On mobile, switch between Wi-Fi and cellular data to identify the issue.

Video player freezes or buffers constantly

Lower the video quality settings if available. Close other tabs and applications that consume bandwidth. Restart your router — unplug it for 30 seconds, then plug it back in. If you're on mobile data, check your signal strength. Move closer to a window or switch to Wi-Fi for better stability.

Push notifications not working on mobile

Go to your phone settings, find the BILD app, and verify that notifications are enabled. Check if battery optimization isn't blocking background activity. On Android, look under Settings > Apps > BILD > Battery > Unrestricted. On iOS, go to Settings > Notifications > BILD and turn on Allow Notifications. Reinstalling the app can also reset notification permissions.