Is Combell Down? Live status & outage reports

Service info and troubleshooting

Combell Control Panel Won't Load

If the Combell control panel refuses to open or gets stuck on a blank screen, start with the basics: clear your browser cache and cookies, then try a different browser entirely. Chrome and Firefox tend to behave differently with session tokens, so switching often resolves it immediately. If the panel still won't load, check whether your IP has been flagged by the firewall — Combell's security layer sometimes blocks repeated failed login attempts, and you'll need to contact support to whitelist your address.

Login Errors and Authentication Failures

• Double-check that caps lock is off and that you're using the correct username format, which is usually an email address
• If two-factor authentication is enabled, make sure your authenticator app is synced correctly — a time drift of more than 30 seconds causes code rejections
• Clear saved credentials from your browser's autofill, as outdated stored passwords silently fail
• If you've recently reset your password, wait a couple of minutes before trying — propagation can lag slightly

Hosted Website Going Offline

When a site hosted on Combell suddenly becomes unreachable, the issue is often at the DNS level rather than the server itself. Log into the control panel and verify that your DNS records haven't been accidentally modified. Check the nameservers too — if a domain renewal just processed, nameserver settings occasionally reset. Run a quick DNS propagation check using a public tool to confirm whether the change has spread globally.

FTP or SFTP Connection Dropping

• Confirm you're using the correct port: SFTP typically runs on port 22, not the standard FTP port 21
• Passive mode in your FTP client can resolve connection timeouts behind certain routers
• Check that your hosting plan hasn't exceeded storage quota, which can silently block file transfers

Email Not Sending or Receiving

SMTP rejections from Combell mail servers usually come down to incorrect outgoing server settings or an authentication mismatch. Verify that SMTP authentication is enabled in your mail client, and that you're using port 587 with STARTTLS rather than the older port 25, which many ISPs block. If incoming mail has stopped arriving, check whether your mailbox has hit its storage limit — a full inbox refuses new messages without always notifying you clearly.

Slow Database Response Times

If your web application is crawling, the database connection is often the bottleneck. Check whether any scheduled tasks or backup jobs are running simultaneously, as these compete for resources. Optimize heavy queries and make sure your MySQL indexes are properly set. Combell's hosting environment does impose resource limits per plan, so an unexpected traffic spike can push you past the threshold.

SSL Certificate Showing as Invalid

An SSL warning in the browser usually means the certificate expired or wasn't renewed automatically. Check the expiry date in the control panel under your domain's security settings. If auto-renewal failed, trigger a manual renewal. Also confirm that the certificate covers both the root domain and the www subdomain — a mismatch here causes browser warnings even when the cert itself is valid.