Is DomainFactory Down? Live status & outage reports

Service info and troubleshooting

Website shows 500 Internal Server Error

This error typically points to server configuration issues on your hosting account. Log into your control panel and check the error logs under the Statistics section. Most often, the problem stems from incorrect .htaccess directives or PHP memory limits being exceeded. Try renaming your .htaccess file temporarily to see if the site loads. If it does, review recent changes to that file. For memory issues, contact support to increase your PHP memory limit or optimize your scripts.

Email not sending from hosting account

• Check your SMTP settings match the credentials provided in your welcome email
• Verify your domain's MX records are correctly configured in the DNS settings
• Look for any email sending limits that might have been reached
• Test with a different email client to rule out local configuration problems
• Review spam filter settings that might block outgoing messages

FTP connection keeps timing out

Firewall settings often block FTP connections on port 21. Switch to SFTP (port 22) instead, which is more reliable and secure. Make sure you're using the correct hostname from your account settings. Some internet providers throttle FTP traffic, so try connecting from a different network. If you're using FileZilla, increase the timeout value in the connection settings to 60 seconds.

Database connection errors on website

Your database credentials might have changed or the MySQL server hostname could be incorrect. Double-check the database name, username, and password in your application's configuration file. The hostname should be localhost for most setups. If you recently migrated your site, ensure you updated all database references. Check if your database user has proper permissions assigned in the MySQL Databases section of your control panel.

Control panel login fails repeatedly

Clear your browser cache and cookies completely before attempting to log in again. The session data might be corrupted. Try accessing the panel from an incognito window or different browser. Verify you're using the correct login URL provided in your account documentation. If you've recently changed your password, wait 10 minutes for the changes to propagate across all systems.