Is Miro Down? Live status & outage reports

Service info and troubleshooting

Board won't load or displays blank screen

This happens when browser cache conflicts with board data. Clear your browser cache and cookies, then restart the browser. If you're using the desktop app, try uninstalling and reinstalling it. Check if your firewall or antivirus isn't blocking Miro domains — add miro.com and *.miro.com to exceptions. Sometimes switching from the app to web version (or vice versa) solves the issue immediately.

Can't upload images or files to board

• Check your internet connection speed — large files need stable upload bandwidth
• Verify file format is supported (PNG, JPG, PDF, etc.)
• Try compressing the file if it exceeds 50MB
• Disable browser extensions that might interfere with uploads
• Switch to incognito mode to rule out extension conflicts

Real-time collaboration not syncing properly

When you see other users' cursors lagging or changes appearing with delay, it's usually a connectivity issue. Run a speed test — you need at least 5 Mbps for smooth collaboration. Close unnecessary browser tabs consuming bandwidth. If you're on corporate network, ask IT to check WebSocket connections aren't restricted. Refreshing the board forces a full sync.

Video chat or audio keeps cutting out

Built-in conferencing features require consistent connection. Close other apps using your camera or microphone. Grant browser permissions for camera and mic access in system settings. Lower video quality in call settings if bandwidth is limited. Wired connection works better than WiFi for calls. If problems persist, switch to external tools like Zoom while keeping the board open.

Desktop app crashes or freezes frequently

Outdated app versions cause stability issues. Check for updates in app settings and install the latest version. If freezing happens on large boards, try reducing visible objects by collapsing frames or hiding layers. Increase virtual memory allocation on your computer. For Mac users, granting full disk access to Miro in Privacy settings often fixes crashes.