Is Uber Down? Live status & outage reports

Service info and troubleshooting

App Won't Load or Crashes on Launch

If the Uber app freezes on the splash screen or shuts down immediately, start with the basics: close it fully and reopen. If that doesn't help, clear the app cache — on Android go to Settings → Apps → Uber → Clear Cache. On iPhone, delete and reinstall the app. Make sure your OS is up to date, since old versions often conflict with the latest app builds.

GPS Not Detecting Your Location

The map spins endlessly or pins you in the wrong spot. First, check that location permissions are set to 'Always' or 'While Using' — not 'Never'. Then toggle your phone's GPS off and back on. If you're indoors or near tall buildings, step outside and give it 20–30 seconds to lock on. Poor satellite signal is the most common culprit here.

Payment Not Going Through

The ride gets cancelled at checkout or you see a generic payment error. Try these:

• Check that your card details are entered correctly, including the billing address
• Make sure the card isn't expired or frozen by your bank
• Remove the card from the account and re-add it
• Try a different payment method — another card or a linked digital wallet

Sometimes banks flag ride-hailing charges as suspicious and block them automatically. A quick call to your bank clears it up.

Ride Booking Hangs or Won't Confirm

You tap 'Request' and nothing happens — the button grays out or the spinner runs forever. This usually comes down to a weak internet connection. Switch from Wi-Fi to mobile data or vice versa. If the connection looks fine, force-quit the app and try again. High server load during peak hours can also cause this, so waiting a minute or two often fixes it.

No Driver Updates or Map Freezes Mid-Ride

The driver's position stops updating on the map during a trip. This is almost always a connectivity issue on your end. Check your signal strength — if you're on one bar, the real-time tracking will lag or freeze. Closing and reopening the app usually refreshes the connection and gets the map moving again.

Verification Code Never Arrives

If the SMS code for login doesn't show up, wait at least 60 seconds before requesting a new one. Check that your phone number is entered with the correct country code. If your carrier is blocking short-code messages, ask for the code via a voice call instead — the app offers that option after a failed SMS attempt.