Is Dogado Down? Live status & outage reports

Service info and troubleshooting

Website Builder Editor Won't Load

Your site editor freezes on the loading screen or shows a blank page. Clear your browser cache and cookies first. Switch to an incognito window to test if browser extensions are interfering. Try accessing the editor from a different browser—Chrome and Firefox generally work best with Dogado's platform. If the problem persists, check if your internet connection is stable. A weak connection can interrupt the editor's real-time saving features.

Email Account Login Fails Repeatedly

Double-check your password by revealing it while typing to catch typos. Make sure caps lock is off. If you recently changed your password in the control panel, wait 10-15 minutes for the changes to propagate across servers. Some email clients cache old credentials, so remove the account completely and add it again with fresh settings. For webmail access, try clearing your browser data or use a different device to rule out local issues.

Domain Not Pointing to Hosting

• Verify your DNS settings in the customer portal match the nameservers provided during setup
• DNS changes take 24-48 hours to propagate globally, so recent modifications need time
• Use a DNS checker tool to see if changes have reached different regions
• Contact support if your domain shows parked page errors after 48 hours

Control Panel Times Out During File Upload

Large file uploads often fail due to PHP timeout limits. Split big archives into smaller chunks before uploading. Use an FTP client like FileZilla instead of the web-based file manager for anything over 50MB. Check your upload speed—if it's below 5 Mbps, consider upgrading your home internet or uploading from a different location. Server-side timeout settings can be adjusted in the PHP configuration if you have access.

SSL Certificate Shows Security Warning

Browsers display warnings when certificates haven't fully activated. After ordering an SSL through the dashboard, installation takes 15-30 minutes. Force-refresh the page with Ctrl+F5 to clear cached security data. Make sure your site URL uses https:// in all internal links and settings. Mixed content warnings appear when pages load resources over http:// alongside https://—update those references manually or use a plugin to fix them automatically.