Is ÉduConnect Down? Live status & outage reports

Service info and troubleshooting

Login page won''t load or times out

If the authentication page stays blank or displays a timeout error, clear your browser cache and cookies. Switch to a different browser—Chrome, Firefox, or Edge—to see if the problem persists. Check if your institution''s network has firewall rules blocking the service. Disable browser extensions temporarily, especially ad blockers and privacy tools, as they can interfere with the login process.

Error message after entering credentials

Double-check that you''re using the correct username format. Some accounts require an email address, while others use a student or parent ID number. If you''ve recently changed your password, wait a few minutes before trying again—system synchronization can take time. Make sure Caps Lock is off and that you''re not accidentally adding spaces before or after your credentials.

Mobile app crashes on startup

• Force close the app completely and restart it
• Update to the latest version from the App Store or Google Play
• Clear the app cache in your device settings
• Uninstall and reinstall if the issue continues
• Restart your phone to refresh system processes

Can''t access child''s school records

Verify that your parental access has been activated by the school administration. This process isn''t automatic and requires manual approval. Contact the school secretary if you''ve been waiting more than 48 hours after registration. Some institutions have specific enrollment periods when records become available, so timing matters.

Page elements missing or displaying incorrectly

This usually happens when JavaScript is disabled or when your browser is outdated. Enable JavaScript in your browser settings and update to the newest version available. Try accessing the portal in incognito or private browsing mode to rule out conflicts with saved data. Mobile users should switch to desktop mode if the responsive layout isn''t rendering properly.

Session expires too quickly

The system logs you out after 15 minutes of inactivity for security reasons. Keep the tab active and interact with the page periodically. Avoid opening multiple sessions simultaneously—this triggers automatic disconnection. If you''re working on lengthy forms, save your progress frequently to prevent data loss.