Is Gov.pl Down? Live status & outage reports

Service info and troubleshooting

Gov.pl Login Page Won't Load

If the login screen freezes or returns a blank page, start by clearing the browser cache and cookies. Outdated cached data is one of the most common culprits. Try an incognito window to confirm whether the issue is cache-related. If that doesn't help, switch to a different browser — Chrome, Firefox, and Edge handle the authentication flow differently, and one may work while another fails. Also make sure your browser is up to date, since older versions sometimes break the identity verification step.

Authentication Fails at Identity Confirmation

Gov.pl uses Trusted Profile and mobile app verification as login methods. If the confirmation step never arrives or the session times out, check that your phone number on file is correct. SMS codes occasionally delay by a few minutes during high-traffic periods. If you're using the mobile app for confirmation, force-close it and reopen — a stuck background process often causes the handshake to fail silently.

Submitted Forms Disappear or Don't Send

This usually happens when the session expires mid-form. The portal has a relatively short inactivity timeout. Fill out longer forms in one sitting, or copy your input to a text file as a backup before submitting. If the form appears to submit but you receive no confirmation email, check your spam folder, then log back in and look for the submission in your case history.

Electronic Payments Failing at Checkout

• Verify that your bank supports online payments to government services — some smaller institutions block these by default.
• Disable any browser extensions that interfere with payment redirects, such as ad blockers or script blockers.
• If the payment page loads but the transaction is declined, contact your bank directly, as the issue is almost always on their end, not the portal.
• Try a different payment card or use the bank transfer option if available.

Mobile App Crashes or Freezes

Outdated app versions are the main cause. Update the app through the official store and restart your phone before trying again. If the app crashes specifically during document viewing, free up device storage — the PDF renderer needs working space. On Android, clearing the app cache from system settings can resolve freezes without losing your account data.

Documents and Attachments Won't Open

PDF previews inside the portal sometimes fail in Safari and older Chromium-based browsers. Download the file directly instead of using the inline viewer. If downloads stall at 0%, your internet connection may be dropping packets — switching from Wi-Fi to mobile data or vice versa usually confirms this quickly.