Is Belastingdienst Down? Live status & outage reports

Service info and troubleshooting

Site won't open

If the Belastingdienst website does not load at all, first check whether other sites open normally. A local network problem is more common than a full outage. Switch from Wi-Fi to mobile data or back, restart the router, and try opening the page in a private browser window. If the homepage opens but specific sections fail, clear cache and cookies for the site.

DigiD login keeps failing

Most login issues are tied to DigiD, not the tax portal itself. Make sure the DigiD app is updated and that the phone time is set automatically. An incorrect device clock can break authentication. If SMS verification does not arrive, check signal strength, message storage, and whether short service messages are blocked by the mobile operator.

Personal account freezes

A frozen interface usually points to browser conflicts or an overloaded session.

• Disable ad blockers and privacy extensions for the page
• Try another browser on the same device
• Log out fully, close all tabs, then sign in again
• Avoid opening multiple tax forms in parallel

If buttons do not react, the page may have loaded scripts incorrectly after a timeout.

Tax return form won't load

When the declaration page stays blank or loads forever, the browser may be blocking essential scripts. Update the browser to the latest version and enable JavaScript. On older phones and tablets, heavy forms may fail because of low memory. Closing background apps often helps more than reloading repeatedly.

Payment does not go through

If you are trying to pay an assessment online and the payment fails, check whether your banking app or online banking works separately. A failed redirect between the tax page and the bank is common on mobile browsers. Open the payment link again, but do not refresh during confirmation. If money is reserved but the status stays unpaid, wait for the bank posting cycle before retrying.

Confirmation email never arrives

Check spam, promotions, and blocked sender filters. Some confirmations are delayed when the mailbox is full or when the mail provider rejects automated messages. Also verify that the address in your account is current. If the submission appears in the portal, the email delay does not usually affect processing.

App not working properly

• Update the app from the official store
• Reboot the phone after updating
• Check storage space and app permissions
• Force close the app and open it again
• Reinstall if the app crashes on launch

If the app shows a network error everywhere, test another connection to rule out a local data problem.

Attachments fail to upload

Large PDF or image files may be rejected because of size, file damage, or unstable upload sessions. Rename the file with simple Latin characters, save it again as PDF, and upload from a desktop browser if mobile keeps failing. If the progress bar stalls, do not leave the page idle for too long, because the session can expire silently.