Is Host Europe Down? Live status & outage reports

Service info and troubleshooting

Website returns 500 or 503 error

Your site suddenly shows a server error? Check if you exceeded the allocated resources. Shared hosting plans have limits on CPU usage and memory. A traffic spike or poorly optimized plugin can push you over. Log into the control panel and review resource usage graphs. Disable recently installed plugins or switch to a higher tier if your project grew. Also verify your .htaccess file - one wrong line breaks everything.

FTP connection keeps timing out

• Double-check the hostname format: it should be something like ftp.yourdomain.com or a direct IP address from your welcome email
• Verify you are using port 21 for standard FTP or port 22 for SFTP
• Your local firewall or antivirus might block the connection - temporarily disable it and test
• Try passive mode in your FTP client settings - active mode fails behind most routers
• If you changed your password recently, update credentials in FileZilla or whichever client you use

Email not sending from domain

Outgoing mail often fails because of incorrect SMTP settings. Grab the exact server address and port from your hosting dashboard - usually smtp.yourdomain.com on port 587 with STARTTLS. Make sure authentication is enabled and you are using the full email address as username. If you are sending through a contact form, check that your PHP mail function is not disabled. Some providers require you to use their SMTP relay instead of the default mail function.

Database connection error on WordPress

The 'Error establishing database connection' message means your site cannot talk to MySQL. Open wp-config.php and confirm DB_NAME, DB_USER, and DB_PASSWORD match what is listed in your hosting panel under databases. The DB_HOST value is typically localhost, but some setups require a specific hostname. If credentials are correct, your database might be down - restart it from the control panel or contact support if the option is missing.

SSL certificate shows as invalid

Browsers throw security warnings when your certificate expired or the domain does not match. Check the expiration date in your panel and renew if needed. If you just installed the certificate, wait up to 24 hours for DNS propagation. Mixed content also triggers warnings - your site loads over HTTPS but references images or scripts via HTTP. Scan your pages and update all resource URLs to HTTPS, or add a redirect rule in .htaccess to force secure connections.

Control panel login fails repeatedly

Clear your browser cache and cookies first - stale session data causes loops. Verify you are using the correct login URL from your setup email, not a generic one. Caps Lock or autofill mistakes are common culprits. Try resetting your password through the recovery link. If you enabled two-factor authentication and lost access to your device, you will need to contact support with account verification details to regain entry.