Is htp Down? Live status & outage reports

Service info and troubleshooting

Payment transactions fail to complete

When your payment doesn't go through, first check your card balance and daily spending limits. Banks often block online transactions as a fraud prevention measure. Call your bank to confirm they haven't flagged the payment. If you're using a debit card, verify that international payments are enabled in your banking app. Clear your browser cache and cookies, then restart the payment process from scratch. Sometimes switching to a different payment method resolves the issue immediately.

Mobile app crashes on launch

• Update the app to the latest version from your device's app store
• Clear the app cache through your phone settings
• Restart your device completely, not just the app
• Uninstall and reinstall if the problem persists
• Check that your operating system meets minimum requirements

Login credentials rejected repeatedly

Password errors usually mean you've mistyped your credentials or caps lock is on. Use the password recovery option if you're certain your details are correct. Check your email spam folder for the reset link. If you've changed your phone number recently, account recovery becomes trickier since verification codes won't reach you. Contact support with your account details and proof of identity to regain access.

Money transfers stuck in pending status

Transfers can delay due to verification requirements or recipient bank processing times. International transfers typically take 1-3 business days. Check the transaction details for any requested documentation. If you've submitted everything correctly, the delay likely sits with the receiving bank. Transfers initiated on weekends or holidays process on the next business day.

High latency during peak hours

Slow response times during evening hours indicate server load. Your internet connection speed matters too. Run a speed test to confirm you're getting adequate bandwidth. Connect via ethernet cable instead of WiFi for more stable performance. Close unnecessary browser tabs and applications consuming bandwidth. If latency persists across different networks, the issue sits on the server side and usually resolves within hours.