Is Knusp Down? Live status & outage reports

Service info and troubleshooting

App crashes during order placement

The mobile application freezes right when you're trying to confirm your grocery order. Force close the app through your phone's settings and clear the cache. On iOS, you might need to reinstall completely. Check if your device has at least 2GB of free storage — low memory often causes unexpected crashes during checkout.

Payment method keeps getting declined

• Update your card details in the payment section, even if the card is still valid
• Try removing the payment method completely and adding it again
• Switch to a different card temporarily to see if the issue is card-specific
• Contact your bank to verify they're not blocking the transaction
• Check if your card supports 3D Secure authentication

Order history won't load

When you open past orders, the screen stays blank or shows an endless loading spinner. This usually happens when the app's local database gets corrupted. Log out completely, then log back in. If that doesn't help, delete the app data from your device settings without uninstalling — this keeps your login but refreshes the cache.

Search function returns no results

You type in a product name and get zero results, even for common items. The search index sometimes needs manual refresh. Pull down on the main screen to force a catalog update. Make sure you're searching in the correct spelling — the system doesn't always handle typos well. Try shorter keywords instead of full product names.

Delivery slot selection freezes

The calendar for choosing delivery times becomes unresponsive or displays outdated slots. Your timezone settings might be mismatched with the server. Go to your phone's settings and enable automatic date and time. Restart the app afterward. During peak hours, the system can lag — try selecting your slot early morning when traffic is lower.

Push notifications never arrive

You miss delivery updates because notifications don't come through. Check your phone's notification permissions for the app specifically. On Android, make sure battery optimization isn't disabled for Knusp — this often blocks background notifications. iOS users should verify that notification settings allow alerts even when the app is closed.