Is mBank Down? Live status & outage reports

Service info and troubleshooting

App won't open

If the mobile app closes on launch or hangs on the logo, first restart the phone and check for pending app updates in Google Play or App Store. A corrupted cache is a common cause on Android: clear cache in the app settings, then try again. If that does not help, reinstall the app and make sure the phone has enough free storage.

Login code not arriving

• Check whether SMS messages are working normally on your phone and whether airplane mode is off
• Confirm the mobile number registered in your bank profile is still current
• Wait a few minutes before requesting another code, because repeated attempts can delay delivery
• If you use push approval instead of SMS, make sure notifications are enabled and the phone has internet access

Can't sign in

A wrong password, expired session, or outdated browser can block access to online banking. Try signing in from a private window, then clear cookies for the bank site. If you recently changed your password, remove saved credentials from the browser and enter them manually. Multiple failed attempts may temporarily lock access, so it can be faster to wait and retry later than keep guessing.

Website loads very slowly

Slow page loading is often caused by local connection issues rather than a full outage. Test another site, switch from Wi-Fi to mobile data or the other way around, and restart the router if the problem affects several pages. In a browser, disable heavy extensions such as ad blockers for one test session and update the browser to the latest version.

Transfer stuck in processing

• Check whether the transfer was scheduled outside bank processing hours
• Review the recipient details carefully, especially account number and transfer type
• Look in transaction history before sending again to avoid creating a duplicate payment
• If the status stays pending for too long, refresh the session or sign out and back in

Card payment declined

Sometimes the app works but card payments still fail. Common reasons include a disabled online payment option, spending limits, insufficient available balance after preauthorizations, or an expired card token saved in a shop app. Update the saved card details, verify limits in card settings, and try a small purchase with 3D Secure enabled.

Interface freezes during payment

A frozen screen during confirmation is risky because tapping again may create confusion about the final status. Do not force repeated submissions immediately. Check account history or push notifications first. If nothing appears, close the app, reopen it, and verify whether the payment was registered before trying again.

Push alerts not received

• Enable notifications for the banking app at the system level
• Turn off battery optimization for the app so the phone does not pause background delivery
• Check that date and time are set automatically, because incorrect time can break secure sessions
• Open the app once on a stable connection to refresh the notification token

Service temporarily unavailable

If the site or app shows a server error or maintenance message, there is usually nothing to fix on the device. Still, you can rule out a local issue by trying another browser or network. If the same message appears everywhere, wait and retry later instead of repeating operations, especially transfers and bill payments.