Is Swedbank Down? Live status & outage reports

Service info and troubleshooting

App Won't Load or Crashes on Launch

If the Swedbank mobile app freezes on the splash screen or closes immediately, start by clearing the app cache. On Android, go to Settings → Apps → Swedbank → Clear Cache. On iOS, delete and reinstall the app. Make sure your OS version is supported — the app requires at least iOS 15 or Android 9. If the issue persists after reinstalling, check whether there's a pending app update in the store.

Login Fails Despite Correct Credentials

Failed login attempts are often caused by an expired Smart-ID or Mobile-ID session, not a wrong password. Open your Smart-ID app and confirm it's active and linked to your current phone number. If you're logging in via the web at online.swedbank.lt or a regional equivalent, try a different browser or disable extensions — some ad blockers interfere with the authentication redirect. Also clear cookies before retrying.

Payment Gets Stuck in Processing

A payment that stays in 'Processing' for more than a few minutes usually means the confirmation step failed silently. Check if the funds were debited — if yes, wait up to 30 minutes before contacting support, as the transaction may still complete. If no debit occurred, retry the payment and make sure your SMS or app-based confirmation goes through fully before closing the screen.

Transfers to Other Banks Not Going Through

Cross-bank SEPA transfers can fail when the IBAN is entered with spaces or the recipient name doesn't match exactly. Double-check the format: IBANs should be entered without spaces. If the transfer is rejected, the bank typically sends a notification with an error code — look it up in the Swedbank help center for the exact reason.

Mobile Banking Shows No Account Data

Blank account screens or missing balance info usually point to a session sync issue. Log out completely, close the app, and log back in. If the data still doesn't appear, check your internet connection — the app requires a stable connection to fetch account details in real time and won't show cached balances after a timeout.

Slow Interface and High Response Times

Lag in the web or mobile interface during peak hours is typically a server load issue on Swedbank's end. If pages take more than 10 seconds to respond, try switching from Wi-Fi to mobile data or vice versa to rule out a local network bottleneck. Restarting your router can also help if DNS resolution is slow.

Confirmation SMS Not Arriving

• Check that your registered phone number is correct in profile settings.
• Disable any SMS filtering apps that might block shortcode messages.
• If your carrier is roaming, SMS from banking services can be delayed by 5–15 minutes.
• As an alternative, switch to app-based confirmation via Smart-ID if SMS keeps failing.