Is Nexi Down? Live status & outage reports

Service info and troubleshooting

Nexi App Won't Open or Crashes

If the Nexi app freezes on launch or crashes immediately, the first step is to force-close it and restart your phone. Outdated app versions are a common culprit — check your app store for pending updates. If the issue persists, clear the app cache through your device settings. A full reinstall often resolves persistent startup failures.

Login Fails or Password Not Accepted

Authentication errors usually come down to a few root causes:

• The password was entered with the wrong keyboard language or caps lock on
• Your session expired and the app is holding a stale token — log out completely and log back in
• Too many failed attempts triggered a temporary account lock — wait 15–30 minutes before retrying
• Browser autofill is inserting outdated credentials — clear saved passwords and type manually

Payment Not Going Through

When a payment gets stuck or returns an error, check that your card hasn't reached its daily transaction limit. Some payments also fail due to a mismatch between the billing address on file and what the merchant receives. Try removing and re-adding the card in your account settings. If the amount is unusually large, the system may flag it for manual review — in that case, contacting Nexi support directly is the fastest path forward.

Transfer Stuck in Pending State

A transfer that stays pending for more than a few hours is usually waiting on a verification step or a bank-side delay. Log into the web portal and check the transaction status under your recent activity. If there's a verification prompt you missed, completing it typically unsticks the process. SEPA transfers can legitimately take one business day, so timing matters.

Website Loads Slowly or Not at All

Slow page loads or a completely unresponsive site are often local network issues rather than server-side ones. Switch from Wi-Fi to mobile data or vice versa to isolate the problem. Flush your DNS cache — on Windows, run ipconfig /flushdns in the command prompt. If the site loads on another device or network, the issue is on your end. A router restart fixes this more often than expected.

Push Notifications Not Arriving

• Check that notifications are enabled for the app in your phone's system settings
• Make sure battery saver or do-not-disturb mode isn't blocking background activity
• On Android, check that the app is excluded from battery optimization
• Re-enabling notifications by toggling them off and back on often forces the system to re-register the device