Is OkCupid Down? Live status & outage reports

Service info and troubleshooting

App crashes when opening messages

The mobile app sometimes freezes or closes unexpectedly when you try to access your conversations. This usually happens when the cache gets overloaded with old data. Go to your phone settings, find the app in the applications list, and clear its cache (not data, just cache). If that doesn't help, uninstall and reinstall the app completely. Make sure you're running the latest version from the App Store or Google Play.

Profile photos won't upload

• Check your image file size, it should be under 10MB
• Convert HEIC photos to JPEG format before uploading
• Disable any battery-saving modes that might restrict app permissions
• Grant camera and photo library access in your phone settings
• Try uploading from a different browser if you're on desktop
• Switch from mobile data to WiFi or vice versa

Can't log into account

If you're stuck at the login screen, first verify you're using the correct email address associated with your account. Try resetting your password through the forgot password link. Clear your browser cookies and cache, or try a different browser entirely. Sometimes browser extensions interfere with login processes, so test in incognito mode. For app users, logging out completely and back in often resolves authentication issues.

Messages fail to send

When your messages show as stuck or unsent, check your internet connection first. The app needs stable connectivity to sync conversations. Force close the app and reopen it. If you're on desktop, refresh the page. Network switches between WiFi and cellular data mid-conversation can interrupt message delivery. Wait a minute and try resending.

Profiles and photos load slowly

Slow loading typically points to connectivity issues on your end. Test your internet speed, you need at least 3-5 Mbps for smooth browsing. Close other bandwidth-heavy apps running in the background. On mobile, toggle airplane mode on and off to reset your connection. Older devices with limited RAM struggle with image-heavy apps, so consider upgrading if your phone is several years old.