Is Payback Down? Live status & outage reports

Service info and troubleshooting

App won't load past the splash screen

If the mobile app freezes on startup, clear the cache through your phone settings. For iOS users: delete and reinstall the app, as cache clearing isn't available natively. Android users can go to Settings, find Payback under Apps, then tap Storage and Clear Cache. This usually fixes loading issues without losing your account data.

Points balance doesn't update after purchase

• Wait 24-48 hours, as merchants need time to transmit transaction data to the system
• Check if the retailer's card reader was online during your purchase
• Verify you scanned your digital card or provided your number before payment
• Contact the specific store if points don't appear after three days, keeping your receipt handy

Login fails despite correct password

Browser cookies or outdated app versions cause most authentication errors. Try logging in through an incognito window first. If that works, clear your regular browser data. For persistent issues, use the password reset function even if you're certain your credentials are correct. Sometimes the system flags accounts for security checks that only reset this way.

Card barcode won't scan in stores

Increase your screen brightness to maximum before presenting the digital card. Scratched or cracked screen protectors interfere with barcode readers. If the scanner still can't read it, have the cashier manually enter your card number displayed below the barcode. Physical cards work better in stores with older scanning equipment.

Partner offers disappear from the app

Offers rotate based on your location and shopping patterns. Enable location services for the app to see regional deals. Pull down on the offers page to refresh the feed. Some promotions have limited availability and vanish once claimed by enough users. Check the website version, as it sometimes displays different active campaigns than the mobile interface.

Payment processing gets stuck at checkout

Timeout errors happen when the connection drops mid-transaction. Don't retry immediately, as duplicate charges might occur. Wait five minutes, then check your transaction history before attempting again. Switch from mobile data to WiFi or vice versa if the problem repeats. Contact support with screenshots if money was debited but points weren't credited.