Is Plus Down? Live status & outage reports

Service info and troubleshooting

No mobile signal

If the phone suddenly shows no bars, first check whether airplane mode was enabled by accident. Restart the device, then switch network selection from automatic to manual and back. In weak coverage areas, force 3G or LTE instead of 5G, because unstable 5G often causes full signal drops. If the SIM works in another phone, the issue is likely the device settings, not the network.

Mobile internet does not work

A common cause is broken APN settings after a software update or SIM replacement. Open mobile network settings and verify the Plus internet APN matches the operator requirements. Also disable Wi-Fi to make sure the phone is actually trying to use mobile data. If pages still do not open, reset network settings and reboot.

Calls fail or drop

When outgoing calls do not connect or incoming calls go straight to voicemail, check whether VoLTE or Wi-Fi Calling was recently turned on. Some phones handle these features poorly after firmware updates. Turning them off and restarting often restores stable calling. Also confirm the account is active and there are no unpaid invoices or exhausted prepaid balance.

SMS are not sent

• Make sure the SMS center number is correct in message settings.
• Check if the message app is stuck: force close it and clear cache.
• Disable RCS chat features temporarily, because they can block normal SMS fallback.
• If short codes or bank codes fail, confirm premium or service messages are not blocked on the account.

SMS are not received

Delayed or missing messages often appear when the phone has poor signal indoors or when inbox storage is full on older devices. Delete old threads, restart the handset, and test reception in another location. If only verification codes are missing, the sender may be filtered as spam by the phone.

The app will not open

If the Plus app freezes on launch, clear cache first, then app data if needed. Make sure the app version matches the current Android or iOS release. A black screen or endless loading usually points to corrupted local data or a temporary backend outage.

Cannot log into account

Login errors often come from expired saved sessions, wrong password autofill, or a one-time code arriving late. Enter credentials manually instead of using the browser password manager. If the website loops back to the login page, delete cookies for the customer portal and try again in a private tab.

Payment does not go through

Card top-ups and bill payments may fail because of 3D Secure timeouts, blocked online payments, or mismatched billing details. Retry from a different browser, disable ad blockers, and check whether the bank app requested approval. If money was reserved but the balance did not update, do not pay again immediately; wait for the transaction status to settle.

Slow internet and high ping

High latency during gaming or video calls is usually caused by congestion on the nearest base station, weak indoor signal, or the phone jumping between LTE and 5G. Test the connection near a window, lock the network mode to LTE, and stop background downloads. If tethering is much slower than usual, check whether the data package limit has been reached.

Website pages do not load

If the main site, customer portal, or recharge page returns errors, first test from another network, for example Wi-Fi instead of mobile data. Browser extensions, stale DNS cache, or an outdated mobile browser can break scripts and login forms. Clearing cookies and trying a standard browser usually helps.

MMS or media fail

Pictures, videos, and group messages may fail when mobile data is off, even if regular SMS still works. MMS requires proper APN settings and active cellular data. If media in the app does not download, verify storage permissions and free space on the device.