Is Prime Video Down? Live status & outage reports

Service info and troubleshooting

Video won't load or keeps buffering

The most common culprit is bandwidth. Prime Video recommends at least 5 Mbps for HD and 25 Mbps for 4K. Run a speed test and if numbers are fine, restart your router anyway — it clears cached routing tables that slow down streaming even on fast connections. Also check how many devices share the connection right now.

Playback error codes on screen

Codes like 1007, 1022, or 7031 usually mean a licensing or session issue. Sign out completely, clear the app cache, then sign back in. On smart TVs, a full app reinstall often fixes what cache clearing can't. If the error shows up only on one title, the content license might be temporarily unavailable in your region.

App freezes or crashes mid-stream

This hits older smart TV firmware hardest. Check for a system update in your TV settings — manufacturers push fixes for streaming apps regularly. If updates are current, try force-closing the app and reopening. On mobile, a background app refresh or low storage can cause the same freeze behavior.

Can't log in to the account

• Double-check that you're using the email tied to your Amazon account, not a secondary address
• If password reset email doesn't arrive, check spam and make sure your inbox isn't full
• Temporary account locks trigger after several failed attempts — wait 15–30 minutes before retrying
• Browser autofill sometimes pastes wrong credentials; type manually to rule that out

Payment won't go through

Declined charges usually come from the bank side, not the platform. Verify the billing address matches exactly what your bank has on file — even a missing apartment number causes rejections. If the card is valid and funded, try removing it from the account and adding it again fresh. Some banks also block recurring foreign charges by default; a quick call to enable them solves it.

Video quality drops unexpectedly

Prime Video adjusts quality automatically based on available bandwidth. If you're on Wi-Fi, interference from neighboring networks on the 2.4 GHz band degrades throughput silently. Switch to 5 GHz or connect via Ethernet. You can also manually set preferred video quality in account settings under Playback.

Subtitles out of sync or missing

If subtitles lag behind dialogue, exit playback, clear the app cache, and restart the stream. For missing subtitle tracks on a specific title, the issue is usually on the content side — try a different episode or check back later.