Is IMDb Down? Live status & outage reports

Service info and troubleshooting

Site Won't Load or Times Out

If the page just spins or returns a connection error, start with the basics: clear your browser cache and cookies, then try a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). If that doesn't help, switch to a different browser or try an incognito tab — sometimes a rogue extension blocks the site. Check your DNS settings too; switching to 8.8.8.8 or 1.1.1.1 often resolves silent connectivity issues.

Can't Log In to Your Account

A failed login is usually one of three things: wrong credentials, a locked account, or a session conflict. Use the 'Forgot Password' link to reset, and make sure you're using the email tied to your Amazon account — IMDb login runs through Amazon's auth system. After resetting, log out of all devices and sign back in fresh.

Videos and Trailers Won't Play

This is the most common complaint. The culprit is almost always one of these:

• Browser extensions (especially ad blockers) interfering with the video player
• Outdated browser — update to the latest version
• Hardware acceleration causing rendering glitches — disable it in browser settings
• Slow connection dropping below the required bitrate — run a speed test and reboot your router if you're under 5 Mbps

Images and Posters Not Loading

If movie posters or actor photos show broken icons, it's usually a CDN cache issue on the client side. Clear your browser cache completely, not just cookies. On mobile, delete the IMDb app cache in system settings. If images load on desktop but not on the app, try reinstalling — a corrupted local cache is often to blame.

Search Returns No Results or Errors

When the search bar freezes or returns empty results for obviously existing titles, disable any browser extensions first. If you're on the mobile app, force-close it and reopen. Persistent search failures sometimes come from a stale app version — check the App Store or Google Play for updates. On desktop, switching browsers usually confirms whether it's a local issue.

App Freezes or Crashes on Launch

On iOS and Android, a crash on startup typically means the app needs an update or the local data got corrupted. Update the app, and if it still crashes, clear the cache via your phone's app settings. As a last resort, uninstall and reinstall — your watchlist and ratings are saved to your account, so nothing gets lost.