Is Paramount+ Down? Live status & outage reports

Service info and troubleshooting

Video Won't Load or Keeps Buffering

The most common culprit is a slow or unstable connection. Run a speed test — streaming in HD requires at least 5 Mbps, 4K needs 25 Mbps or more. If the numbers look fine, try clearing the app cache or switching from Wi-Fi to mobile data to rule out router issues. Restarting your router and modem often fixes random buffering spikes that appear out of nowhere.

App Crashes or Freezes on Launch

Outdated app versions cause this more often than people expect. Check your device's app store for pending updates, install them, then do a full restart of the device — not just the app. If it still crashes, uninstall and reinstall the app completely. On smart TVs, a factory reset of the app settings sometimes does the trick when nothing else works.

Login Errors and Account Access Issues

• Double-check that Caps Lock is off and you're using the correct email address associated with your subscription
• Use the 'Forgot Password' option to reset credentials — copy-paste the new password to avoid typos
• If the login page fails to load at all, clear your browser cookies and cache, then try a different browser
• On mobile, log out from all devices via account settings, then sign back in

Payment Not Going Through

When a card gets declined, the issue is usually on the bank's end — a security block on online transactions or international charges. Contact your bank first. Also verify that your billing address in the Paramount+ account settings matches exactly what's on file with your bank. Trying a different payment method or card often resolves it immediately.

Content Search Returns No Results

This usually happens when the app's local data gets corrupted. Log out, clear the cache, and log back in. On browsers, disabling extensions — especially ad blockers — can restore search functionality since some scripts interfere with the content delivery system.

Activation Code Not Working on TV

The code expires fast — typically within 15 minutes. If you're getting an error, go back to the app on your TV, request a new code, and enter it right away without switching tabs or apps. Make sure you're on paramountplus.com/activate and not a third-party look-alike site.