Is RWE Down? Live status & outage reports

Service info and troubleshooting

Online account login fails repeatedly

Password reset doesn't always fix login issues. Clear your browser cache and cookies first — outdated session data often blocks access. Try a different browser or incognito mode. If you're using saved passwords, re-enter credentials manually. Check that your email address matches exactly what's registered, including any dots or numbers. For the mobile app, uninstall and reinstall to clear corrupted local files.

Payment processing errors during checkout

• Verify your bank hasn't blocked the transaction as suspicious activity
• Check card expiration date and CVV code are entered correctly
• Ensure sufficient funds are available, including for any authorization holds
• Try a different payment method if your primary card keeps failing
• Contact your bank to confirm international transactions are enabled

Invoice downloads won't complete

PDF generation sometimes times out during high traffic periods. Wait 10-15 minutes and try again rather than clicking repeatedly. Use a wired connection instead of Wi-Fi if downloads keep interrupting. Check your browser's download settings aren't blocking files from the domain. Disable browser extensions temporarily, especially ad blockers that may interfere with file requests.

Meter reading submission keeps timing out

The submission form requires stable connection throughout. If you're on mobile data, move to an area with stronger signal. Submit readings during off-peak hours, typically early morning or late evening. Don't use browser back button during submission — this corrupts the session. Take a screenshot of your entered data before submitting in case you need to retry.

App crashes when opening billing section

Outdated app versions frequently crash on newer phone operating systems. Update to the latest version from your app store. Clear app cache through phone settings without uninstalling. Restart your device to free up memory. If crashes persist after updating, your phone model may not meet current system requirements — use the website instead.