Is STIB-MIVB Down? Live status & outage reports

Service info and troubleshooting

STIB-MIVB App Won't Open or Crashes

If the mobile app freezes on launch or closes immediately, start with the basics: force-stop it, clear the cache in your device settings, then relaunch. If that doesn't help, uninstall and reinstall the latest version from the store. Outdated builds often break after backend updates on the service side.

Website Not Loading or Times Out

When the STIB-MIVB website is unreachable, first check your internet connection on another site or app. If the rest of the web works fine, try a different browser or clear your current browser's cache and cookies. DNS issues can also block access — switching to a public DNS like 8.8.8.8 often resolves it quickly.

Login Fails or Account Won't Authenticate

Wrong credentials are the obvious culprit, but not always the real one. The session token can expire or become corrupted, especially if you stayed logged in for a long time. Log out completely, clear site data in your browser settings, and log back in. If the password reset email doesn't arrive, check your spam folder and make sure the address on file is correct.

Online Payment Not Going Through

• Verify that your card hasn't reached its daily online transaction limit
• Make sure 3D Secure authentication is enabled with your bank
• Try a different card or payment method if available
• Disable any browser extensions that interfere with payment pages, such as ad blockers

Contactless Top-Up Failing at the Terminal

When tapping your bank card or phone at a vending machine or validator and the transaction is declined, check whether your card supports contactless payments and that the daily limit isn't exceeded. Sometimes the terminal itself is at fault — move to another one nearby. If the issue persists across multiple terminals, contact your bank to confirm no block is placed on transit-related transactions.

Trip Planner Search Returns No Results

This usually happens when location permissions are denied on your phone. Open your device settings, find the app, and allow location access. If you're entering stops manually and still get nothing, try the full official stop name rather than a shorthand version. Server-side indexing occasionally lags after network updates, so waiting a few minutes and retrying can also work.

Real-Time Departures Not Refreshing

The live schedule feature depends on a stable data connection. If departure times freeze or show data that's clearly outdated, toggle your mobile data off and on, or switch between Wi-Fi and cellular. Poor signal inside metro stations is common — move closer to the entrance or an open area to get a reliable update.