Is STRATO Down? Live status & outage reports

Service info and troubleshooting

Website won't load after DNS changes

After switching nameservers or updating DNS records, your site might show errors for up to 48 hours. This happens because changes need time to propagate globally. Clear your browser cache and try accessing from a different device or network. If the issue persists beyond two days, check your domain settings in the control panel—incorrect A-records or missing entries often cause problems.

Email client keeps rejecting server credentials

• Double-check that you're using the correct incoming server (pop3.strato.com or imap.strato.com) and outgoing server (smtp.strato.com)
• Port numbers matter: use 993 for IMAP with SSL, 995 for POP3 with SSL, and 465 for SMTP with SSL
• Make sure your email password hasn't expired—log into webmail first to verify credentials work there
• Some clients require explicit SSL/TLS selection instead of automatic detection

FTP upload fails or times out

Connection timeouts during file transfers usually point to firewall restrictions or passive mode issues. Switch your FTP client to passive mode (PASV) in settings—active mode rarely works behind routers. If uploads still fail, your local antivirus might be blocking port 21. Try FileZilla with explicit FTP over TLS and verify you're connecting to the right hostname from your package details.

Database connection errors on WordPress

The 'Error establishing database connection' message typically means wrong credentials in wp-config.php. Log into your control panel, navigate to database settings, and confirm the database name, username, and host address match exactly what's in your config file. The host is usually 'localhost' but some packages require the specific server name. After updating, give it a few minutes—database servers sometimes need a moment to recognize new connections.

Control panel session expires too quickly

If you keep getting logged out while managing your hosting, check that your browser accepts cookies from strato.de. Private browsing modes and aggressive privacy extensions often interfere with session management. Clear cookies specifically for the domain, disable extensions temporarily, and try again. Using multiple tabs simultaneously can also trigger premature logouts.